The Pachyderm Post

I hardly remember my first day as a new manager at IBM in the fall of 1981.

In fact, the only event that I do clearly remember about that day started with being told by my secretary (remember secretaries?) that there was “a crazy man” on the phone who absolutely needed to talk to me “right now!”

I was in the middle of a tornado of new people, new responsibilities, a completely new environment, and a flurry of requests for my time…all of which needed to be attended to “right now!”

But something told me to take that crazy man’s call.

It was Sam Albert, IBM’s Director of Consulting Relations (if I remember the title correctly).

He might better have been titled “Tornado in Chief.”

In a torrent of words, made bearable only because I only picked up only half of them, he blasted me with the absolute urgent, “right now” need to invite a key customer of mine to a meeting that Sam was hosting that very week in White Plains, NY.

The fact that I had not yet even called to introduce myself to the new customer was only an incidental impediment for Sam, who had known the man for years.

Sam thoughtfully suggested introducing me to the new customer himself.

I demurred, thinking that this was a privilege best reserved for my new boss, the Branch Manager of Boston Public Sector and Commercial, Gale Fitzgerald. She and I were arranging schedules just that day.

She was new too, having just replaced John Thompson (now of Symantec fame…see earlier post), who had actually hired me into the branch.

In the midst of Sam’s word-torrent, it oddly occurred to me that, despite his actually incredible demands and expectations of me, I wasn’t irritated or upset in any way.

The man’s sincerity and passion for his objective was in no way disrespectful or anything but…sincere and passionate.

And I was deeply impressed that he – who’d known my customer for years, and could have called him directly – respected my role in building the customer relationship.

Before I knew it, I was juking and jabbing, trying to get a word in edgewise.

Not to put him off…his mission had now become mine, though I was only then beginning to understand its importance.

No, I was trying my rookie best to impress this “crazy guy” with my appreciation of the urgency of “our” effort to get this customer to Sam’s meeting.

All of this taking place in the span of about 60 seconds.

As Bogart said to Claude Rains in Casablanca: “I think this is the beginning of a beautiful friendship.”

It was…and still is…

Sam was a friend, a mentor, and an all-round bon vivant, in the best possible sense of that over-used and so often wrongly used French phrase.

Sam truly did love life and living, and I do more because of knowing him.

Years later, when we’d both left IBM, and were independent consultants, Sam gave me a Yo-Yo (he was Yo-Yo champion at American University).

That Yo-Yo has always reminded me that life is up and down, but it can always be fun…always.

Sam died four years ago today.

Thanks, Sam, for showing us how to live.

vb

I listened to a caller on CSPAN this evening, who has been in general supportive of Barack Obama and his possible Presidential candidacy. He’s had doubts, however, about Obama’s realistic chances to be elected.

The caller’s doubts were dissolved today as he saw the sea of people of all sorts who filled a gigantic space in Springfield, Illinois to hear Obama enter the race.

The 17,000 or so faces and voices were stunning to see and hear. The scene was more like a party nominee’s late October election year rally than an announcement almost two years before. And the wind chill factor was five degrees fahrenheit.

In the midst of this massiveness, it was details that told the tale:

The bodyguards, who seemed particularly vigilant, perhaps sensitive to the grim reality that there has not been a presidential campaign with such potential for political violence since that of Bobby Kennedy.

The family…impossibly right for the White House…all waving like practiced professionals, including the little girls…as if they know.

Goodness, they’ll give John Edwards a run for the money in the photogenic family race.

And, speaking of family, think about Mrs. Obama. Michelle’s poise and beauty (and the hairstyle on their website) remind me of Jackie. Her intelligence and professional accomplishment remind me of Hillary.

Those who hesitate to deny the country its first woman President by voting for Obama may come to believe that Michelle could do what Jackie and Hillary might have done, if they could have been genetically fused: captivate the country and then lead it too.

There were many more such details, but the one that transfixed me (and perhaps the CSPAN caller as well) were the Two Women.

Two apparently completely average, “Middle American” white women stood with each other and proudly held portraits of Obama.

I have not seen a display of affection and pride for a politician since I last saw pictures of John Kennedy and Martin Luther King on the mantels of similar women of a generation before.

When have you last seen such a display?

And they were far from the only ones. Others included men and families with images of the candidate held aloft.

I do not believe that these were political functionaries, and though the campaign may have provided the pictures (I simply don’t know), nothing could make attendees at such a political rally hold such images aloft other than unabashed affection for and belief in the candidate.

These women aren’t Emma Goldman and Rosa Luxemburg, revolutionaries of another era.

They are Laverne and Shirley.

They are factory workers in one context; soccer moms in another; revolutionaries of today, empowered as such by the mere ability to support and vote for Barack Obama.

Or at least they seem to be, which is most of what matters to observers of this incredible scene.

Look at that picture again.

Look at their faces.

Obama can win.

vmb

I am delighted to announce the pending publication of a new series of books on generating change.

Change Generation – the first in the series – is the distillation of over thirty years of working with individuals and organizations to help them make change happen.

The book is a workshop manual for those who want to lead others in a change effort, whether it be in your company, church, synagogue or mosque, non-profit organization or government agency, or even your family.

It will be available in a normally-bound Executive Edition, and a spiral-bound Facilitator’s Edition.

We are less and less willing and able to make our lives happen for our true selves, and more and more willing to abdicate our right and power to make for ourselves the lives we deserve.

It is regularly said that one of the core competencies of living effectively in the twenty first century is the ability to cope with change.

This is true and good to a point, but it is self-destructive when coping becomes an end in itself.

The chaos of our personal and professional lives is so great that we generally cope by withdrawing, in one way or another.

Though this withdrawal may keep us from “coming unglued”, it is, beyond a certain point, no way to live.

The “glue” that keeps us together through crisis after crisis can accumulate with day after day of “coping.”

It can eventually gum up our emotional mechanism, making it difficult for us to respond to and engage with the world around us.

The same thing happens in organizations, making them progressively less responsive to the world around them, and less flexible in the face of new challenges and opportunities.

This is why I wrote Change Generation, to empower those of us who realize the perils of only “coping with change.”

I’ll let you know when it is available…

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